Update by user Sep 10, 2012
How do we pissed off consumers start a class action lawsuit against wells Fargo dealer services?
I want in on this! They burned me even when I offered up 1,464 which I only had to pay 864.00 for 86 days of past due amount because unemployment screwed me over which caused me to loose my car.
Original review posted by user Aug 09, 2012
I had a car financed thru wells Fargo dealer services and I notified them that I had became unemployed.
My car got repossessed at 1:30am so I called wells Fargo to find out how much i owed to get my car back.
The branch manager Mark Anorf refused the three months that I had not paid, and also refused to allow automatic deduction out of my checking account.
He told me the only way that I could get my car back was to pay off the loan and the repossession and accursed interest fee which totals 13,000.
I explained the situation as to what happened with unemployment holding my benefits and that I guareenteed payments would be on time.
I spent 45 min on the phone with him and at the end of the conversation he hung up on me.
I called this morning to request at least to have the 22" rims removed that I had put on December of 2011 as well as my system to be removed.
They said no. I explained that I had the stock rims n tires and that the rims and tires are worth more than what I owe for the past three months and my system was worth 4 times that amount of what I owe them.
They still said no.
I have made every attempt to try and and work with them and they still refuse to accept my payment of 863.00 that's for three months by the way and the entire staff was rude and degrading.
Mark refused to give me his managers name and he made a comment stating that the decision comes down to him and he said no.
I was evicted from my apartment and I was moving around staying at my friends houses so I never had a permanent address to provide to them. I got into
My place and three days later they repossessed my car.
My loan with them started 7/30/2011 and all of my payments
Were on time up until Jan 25,2012 when I was fired from my job that I had been working at for four years. I called wells Fargo and explained what had happened in February when my payment needed to be paid.
Unemployment released my benefits in may, by then it was to late because I was already being evicted.
I explained to Mark everything that had happened even with a restraining order filed due to ex physically assaulting me.
Mark said "everyone has a choice Tina" you could have gotten out of the situation and called us to make a payment instead of ignoring us.
I told him that my ex would take my phone and hide it from me and go as far as deleting recent calls, messages, to when I finally got away from him.. He took my phone.
Now I live at a house thru my aunt away from this dude and my unemployment benefit are starting up on Tuesday and Mark still refuses to accept any payment from me to get my car back.
This was my first loan and it's been the worst experience that I have ever had so far.
For Loan company to say the comments he did and refuse money right over the phone and refuse to accept automatic withdrawal every month is absurd.
Anyone now who can help me out here., please fill free to email me because according to the contract I have I can get my car back as long as I pay the months owed and late fee as well..
Wells Fargo dealer services is in breach of contract with me and I am at a loss on what to do here.
My email is Monte_carlo04@ymail.com
Monetary Loss: $7.