I purchased a vehicle and used Wells Fargo Dealer Services. I will NEVER EVER USE WELLS FARGO DEALER SERVICE AGAIN.
I paid off loan in Oct. 2018 in full.
Wells Fargo had admitted they lost my vehicle title in the mail from Delaware DMV. Once my loan was paid off I went to Delaware DMV to inquire on my Title. I was informed that Wells Fargo should have mailed out to me the title clear and released with no lean.
Wells Fargo just mailed me a lean release letter and no title. I was on my own to purchase my title which makes no sense when title was lost in transit from DE DMV and Wells Fargo Bank. I filed a complaint with the bank's office of The President which was not handled properly. The person who was suppose to resolve it did nothing.
I contacted the bank 30 days later on Nov. 21, 2018 to inquiry on case and title. I was advised that a check was sent out to the State of PA Transportation, which I don't know why I like in DE and car is registered in DE. I was told that it was going to be stopped and a check will be mailed out to me.
8 days passed and I received nothing nor a phone call from Wells Fargo. I contacted manager and reported again my issue. I was informed that my case was re assigned to another because the first person dropped the ball. I contacted the new person working on the case the very next day and advised that they do not have any information or updates.
I explained to the agent that the bank has spelled my Name incorrectly on all document of the loan from day one and I advised the loan department and they had no concerns. The agent said they would look into it and contact me before Dec. 3, 2018 with a resolution. I advised them to just send me a check in my correct name for the title and it would be corrected and I would go to DE DMV to get title.
Agent said I will contact you when I get a check sent to you overnight.
The very next day I received a check written out to PA Department of Transportation. Wells Fargo is very incompetent and has failed several times to resolve an issue of my name spelled incorrectly and not providing me with a title.
Product or Service Mentioned: Wells Fargo Dealer Services Loan.
Reason of review: Poor customer service.
Monetary Loss: $65.
Preferred solution: Full refund.