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Billing Practices
Customer service
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I can't get into online services. They locked my acct saying one of my questions are wrong.

Well I know my pets name. Had her nine years.

What do you mean wrong answer. You must not want your money.

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They do that so they can collect late fees from you. They make it impossible for customers to make payments on time.

You can't make a payment at a Wells Fargo Branch, their online system is ***, their automatic phone system charges you a service fee, and they send you a statement each month which is a total waste of money. Wells Fargo needs to update their systems and realize that people don't write checks anymore and mail them.

Customers want easy access to payment systems through their cell phones, tablets, or whatever.

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