Wells Fargo Dealer Services - Overpayment Refund Review
I paid my loan off early.There was a 1000+ dollar overpayment.
I contacted them and they said they couldnt process the overpayment unless I sent them a copy of the returned check. I jumped through hoops to have a copy faxed to them. Then they said the title was expedited and would be mailed out last Thursday and by default the overpayment would be mailed out Friday. Called today, the following Thursday, to find out what the status was and they said the check was sent out today!
The whole purpose of getting them the copy of the check was to get everything expedited and it wasn't. These people lack proficiency.
When peoplendepend on that money dont lie and tell them if they stand on their head, you will expedite it.Just tell them you dont care.
William Swavely Loan #7770095807.