Not resolved
5 comments

Update by user Oct 12, 2012

Update! We were told by WFDS that these charges in our account COULD NOT BE REVERSED. Seems if you contact the right people and you are RIGHT anything can happen. We got a call and were told that after leaving a name and number for the supervisor\'s supervisor to call us, the supervisor was told to reverse the charges. Imagine that! When you persist and you are right someone in the organization sees the light.

However, this does not change my recommendation that they not be used. Their customer service people ARE rude and talk over you and refuse to listen.

ONE WIN FOR THE LITTLE GUY!

Original review posted by user Oct 12, 2012

Many months ago we got an interest free auto loan from a local GM dealer. Had we known it was through Wells Fargo we would have gone else where. In the past we had dealings with Wells Fargo Bank and were not impressed. A good friend of mine works for Wells Fargo bank and I have let her know that we won't do business with them but haven't gone into the reasons.

The credit union that we had an automatic payment through to WFDS was shutting down all local branches so the account was closed. I made sure that I made the payment though online banking and that it got through in plenty of time. Now, apparently WFDS requested a payment from our credit union on the account that we closed and figures that we owe THEM because we didn't have money in that account. I made a payment through online banking on September 25th to cover that month. Right thing to do right? WRONG!!! WFDS and our bank set up the auto payment between each other. Now, WFDS says that because they did not get their payment (which I already paid 5 days prior) on the 29th we now have to pay a fee because our October 29th payment is delinquent. Today's date is OCTOBER 12th!

When I asked the customer services rep about this she said there is a fee because their request was denied by the bank. They already have their payment yet they want to charge us a fee. Hmmmmm.

To make matters worse she told me that the credit union did not know their policy about rejected requests and the fee associate with it. She told me that we should have let them know 7 days in advance that we had to close the account. Really? We had it in place to make the payment yet they wanted to know ahead of time what were had to do? Really? We're we ever notified of the policy? NO! Did they have any signed document that said they had informed us of such fees? NO! Then how are we supposed to know what their policies are? We are just supposed to know I guess.

Now, between my husband and me we talked with two customer services reps. One being a rep and the other a supervisor. Believe me when I say that they know nothing about customer service.

I am saddened that corporations in this day and age institute policies and fees that we know nothing about and then try to blackmail us into paying them. It's no wonder that America is in such dire straights. If this is how Wells Fargo Dealer Services does business I would NEVER recommend them to anyone.

We will get this resolved and will get satisfaction. These guys are unbelievable. They are the champions in BAD CUSTOMER SERVICE.

Monetary Loss: $16.

Had an Experience with Wells Fargo Dealer Services?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#563567

I have been battling WFDS and their shoddy practices and downright rude and nasty customer service issues for a year and a half now.Just hung up on them AGAIN five minutes ago.

Unbelievable that they don't take payments online or over the phone with a debit or credit card.

I hate them and really can't wait until my car is paid off so I no longer have to deal with their nasty business.I will never have anything to do with future services that involve them.

Anonymous
#557546

I have called WFDS customer service twice in the two years I have had my car loan with them. Each time I was talked to so rudely and callously I had to hang up (but not before they customer service (?) rep was given a piece of my mind).

Anonymous
#557492

Wells Fargo need to come to the 21st Century and take payments over the phone. RU kidding.

They have the worst customer service ever.

Anonymous
#554470

ky

Anonymous
to kuy #1129877

Wells Fargo is not a good company to deal with they suck!!!!!!

You May Also Like

World Financial Group - Ffiul Review from Oakland, California World Financial Group "FFIUL AGENT GUIDE SUMMARY OF CHARGES It's me Liquid, I post this not to damage them or to applaud them but just to have an official guide out there. I..." Read more Apmex - Cindy / Head Of The VIP Departement is A LIAR! Apmex "I ended buy buying over $200,000 in silver bars from Apmex late last year and early this yerar, after about $75,000 to $100,000 in purchases I was called and sought..." Read more World Financial Group - Gotta Feel SORRY for WFG Agents World Financial Group "WFG agents trick and cheat you. Then they recruit you and teach you how to trick and cheat other people. Seriously guys. Thats how it goes there. Why do I..." Read more World Financial Group - Buyer BEWARE! World Financial Group "Notice how almost all customer complaints against WFG agents get denied? In the review yesterday, How WFGers RIP YOU OFF!, the author talks about looking up WFG agents in Finra’s..." Read more Doordash - Bad Pizza Delivery Doordash "I ordered a pizza, salad, and mushrooms from a local pizza establishment called Fratellinos. When I opened the pizza box all of the cheese was on one side of the..." Read more Wayfair - Bed bugs Wayfair "I purchased a upholstered bed frame from wayfair. Put it together with ease and it was beautiful. Fast forward a few months and myself and my kids started getting welts...." Read more Forest River - 40,000 miles few problems Microlite 21 ft frbs Forest River "Bolt that runs the slide in and out breaks often repairs at factory were very very good. Had repairs done while taking a plant tour. Not all divisions are the..." Read more Window World - Salesman incompetent and installers just as bad!! Window World "Had Window World of Rockford out to my home to discuss windows. Told the salesman that I extensively researched and knew exactly what I wanted. Handed him the piece of..." Read more