Wells Fargo Dealer Services Auto Loan Reviews

1.6
(10 reviews)
Product or Service Quality
Interest Rate
Value for money
I just got out of the hospital yesterday, for I had a heart attack on Saturday (no joke).I was told yesterday morning that I was a few days past due (11) and told the associate I was going to make a payment on Thursday. Good deal. Well today they called me bright and early to tell me when I was going to make a payment. So i said I already told the associate I was going to make a payment on Thursday. Well he the lil * told me that I was now 42...
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To catch up, I set up an auto-payment from my bank account (generates a check sent to WFDS) set to arrive on 11 July. I do this every month, so I know it works. As the month progressed I noticed the check had not cleared, but WFDS sometimes takes 2-3 weeks to process payment so I still wasn't worried. So on Thursday, 21 July I got a normal statement (dated 18 July) showing I owed something like 750.00 and would owe the next payment in early...
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Anonymous

Anonymous Your comment is so funny! You blamed the USPS, the tow-truck driver, the Democratic party and Wells Fargo. You missed a payment and sounds like a few actually but it's everyon...

1.4
I liked
  • Getting my car back
I didn't like
  • Having my car taken in the first place
#890249
Please report any financial discrepancy and/or deceptive handling of your vehicle loan or lease with Wells Fargo Dealer Services to: Consumer Financial Protection Bureau (Washington DC) CFPB a division of the Federal Trade Commission... easy to fill out form off the FTC.gov site (consumer complaints) I have used CFPB numerous times; they are top-notch --and have resolved numerous issues with banks; lending/loans -all types, bank accounts,...
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1.2
I didn't like
  • Poor management of account
  • Obnoxious staff in customer service
  • Lies and incompetency
#889233
We tried to pay off our car loan in March.They sent the check back wrong address, we put a stop payment on the check. We had our bank get with them and get a new updated address and cut a new check. They returned that check again wrong address, again we put a stopped payment. Two months later we moved on with monthly payments and used the money elsewhere, then they closed our account based off the first check 'never received'. Now they are...
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I WORK FOR A DEALERSHIP, WE PAID OFF A CAR LOAN FOR A CAR THAT WAS TRADED INTO US.IT TOOK WELLS FARGO NO TIME AT ALL TO CASH OUR CHECK HOWEVER IT TOOK WAY TO LONG TO GET THE LIEN RELEASE. IN THE MEANTIME THE VEHICLE WAS SOLD BUT UNABLE TO BE FUNDED WITHOUT THE LIEN. LOSS OF BUSINESS WAS A POSSIBILITY FOR US. I CALLED WELLS FARGO 5 IN 4 BUSINESS DAYS REQUESTING THE LIEN TO BE FAXED, AND EXPLAINING HOW IMPORTANT THE SITUATION WAS. THEY JUST KEPT...
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Anonymous

Anonymous i had similar problem. IT IS VERY UNPROFESSIONAL / UNETHICAL EVEN!!! OBSURD!! I ALSO LOST A BUYER OVER THE DELAYED TITLE, YET THEY HAVE NO F#@$ING PROBLEM DEPOSITING YOUR PAY...

They have treated me more than fairly.Mine got a bit messy due to sudden loss of income, sudden moving, Sudden car Maintenance issues that cost over 1500.00. I was a few months behind. I promised to pay past due balance this month and well.. My car got picked up Friday Morning I had a long weekend stressed over my beloved Mustang. Today I paid the fees and I am here to say.. They let me Reinstate my loan and I pick up my car Tomorrow. I must say...
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I had some financial hardship during the months of Oct.& Nov. So, Wells Fargo said that they would put Oct. & Nov. at the end of my loan. This meant that I owed for Dec. I paid Dec. & Jan. I called on 2/10 to make my Feb. payment and was told that by making this payment I won't owe anything until March. So, I told the representative that I wanted to go ahead and pay Feb. & March on 2/10/16. I went online on 3/15/16 and noticed that it stated...
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Anonymous

Anonymous Wells Fargo Dealer Services makes it impossible to make payments to them. They won't take your payment at any Wells Fargo Bank, they are limited on the forms of payment they...