Product: Wells Fargo Dealer Services Auto Loan Clear all filters (43 of 43 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Setting up online auto pay was impossible because of a previous account set up. After 3 1/2 hours on the phone with 4 employees, we decided to just write a check every month. The monthly statements reminders stopped, even though we DID NOT opt out of paper statements....
Read more
Anonymous
john

it sounds like it's time for wf collection team to turn auto dialer

Anonymous
Anonymous

In other words...you failed to make a payment. You can make whatever excuse you want...bottom line...it's YOUR account, YOU are an adult and its up to YOU to make your paymen...

2.6
Product
Wells Fargo Dealer Services Auto Loan
I liked
  • Interest rate offered
I didn't like
  • Customer service
#1171249
Reply to reviews
I called the repo company said that we would be down the next day to recover personal belongings in the car(we borrowed my sister in laws car). When we finally saw the car it had a cracked windshield, two good chips on the car, 2 tires that were all worn on the inside...
Read more
Anonymous
john

replying to commentyou are an adult company employee and its your job to tell wf is to big to fail and we don't care . pay your bill or we will turn on the auto dialer to get ...

Anonymous
Anonymous

Cutting they all your words attempting to paint yourself as a victim, you failed to make payments on time and you had no income with which to make payments. They are NOT your...

Product
Wells Fargo Dealer Services Auto Loan
#1160732
Reply to reviews
I traded in my Wells Fargo Dealer Services financed vehicle for a new vehicle financed with a lower rate through a different bank. The day I bought my new car, I cancelled the extended warranty on the old vehicle with the anticipation of receiving a refund of almost...
Read more
Anonymous
Anonymous

They ripped me off too. Total con artists

Anonymous
Anonymous

Since you're a self appointed expert on banking regulations, please tell us all about these "unethical" business practices.

1.7
Product
Wells Fargo Dealer Services Auto Loan
I liked
  • That i could make payments online
I didn't like
  • Lies and incompetency
  • Each customer service rep gives a different answer
  • Incompetent staff
#1101007
Reply to reviews
I recently attempted to refinance my car loan which is through wellsfargo dealerservices.I've been paying on my loan for two years with two late payments due to me being out of a medical leave. Other than that, I haven't been late. This is my first car loan so the...
Read more
h.kitchener
h.kitchener

You sound like a youngster so welcome to the real world. A world where late payments mean a reduced ability to get credit or get it at a reasonable rate. Your credit rating ha...

Product
Wells Fargo Dealer Services Auto Loan
#1100238
Reply to reviews
I had my car fiananced through this *** hole.They are the most unprofessional finance company I've ever went through. You know it isn't right to call and harass your customers 3 times a day. You make arrangements with this company and it still isn't good enough. I will...
Read more
Anonymous
Anonymous

looks like anonymous works formwells Fargo he’s on every comment. Reveal yourself Wells Fargo employee.

Anonymous
Anonymous

Wells Fargo also penalizes people for paying their payments in advance with the interest and then charging them interest again on the pre paid months which includes the princi...

1.0
Product
Wells Fargo Dealer Services Auto Loan
#1082153
Reply to reviews
2 years I got an auto loan it was a very high interest rate (over 16%) at the time I was healthy and thought I could handle the payments. since then I had medical problems and several surgerys,I've lost some of my income. I've made all the payments to date but it...
Read more
offconsumerpissed
offconsumerpissed

Come on. If you are really 68, you should have had enough common sense two years ago to not sign up for a 16% (?!?!?) auto loan. This isn't Wells Fargo fault. It's yours.

Anonymous
Anonymous

YOU HAVEN'T BEEN TAKEN ADVANTAGE OF!The APR is governed by YOUR credit reputation. Nobody forced you to accept that APR...you could have said "no" and walked away. Instead y...

2.2
Product
Wells Fargo Dealer Services Auto Loan
I liked
  • Was never happy but need the vehicle
I didn't like
  • Interest rate
#1071474
Reply to reviews
Unfortunately I bought a car from a dealer that uses Wells Fargo Dealer Services and got a loan through them. I called today to pay off the loan and once again got a rude customer service rep. You would think with all the problems and bad publicity they have they...
Read more
Product
Wells Fargo Dealer Services Auto Loan
#1018224
Reply to reviews
When I first got my auto loan in 2015 I wanted to pay it off before the 63 month period so I pay extra on the bill. I called them when my first payment was due to let them know I'll be paying extra. I was told that anything extra would go towards the principle...
Read more
Anonymous
Monica

The same thing happened to me. i informed WF from the time they initiated my loan that i was a person that sends extra and to apply all extra money towards the principle but t...

2.0
Product
Wells Fargo Dealer Services Auto Loan
I didn't like
  • Inability for account manager to resolve issue of extra fees
  • Incompetent staff
#1003456
Reply to reviews
Wells Fargo auto loan is predatory business practice. I had auto payment which they unilaterally cancelled then two months later sent a letter with late charges. They do not know how it happened but can't refund the extra charge. Totally manufactured excuses,...
Read more
Anonymous
Worked for WFDS

I worked for them for ten years and you dont know the half of the stuff they made us do to customers. I worked in the Owings Mills MD office. They violated Fair lending prac...

Product
Wells Fargo Dealer Services Auto Loan
#998366
Reply to reviews
Show

Wells Fargo Dealer Services Auto Loan Review

Worst customer service ever. Bounced around to several different departments over the course of 4 days. Lied to. Told many different forms of information. They misplaced my car payment. Said they didn't know where it was. Took 4 days for them to credit it back to my loan. Repossessed my car due to the misplaced payment. Ridiculous. Will be closing my personal bank account with them as well
1.3
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Wells Fargo Dealer Services Auto Loan
#991231
Reply to reviews