Wells Fargo Dealer Services
I was making on time payments for 3 years.I do all my banking online and when 1 payment I made in March was returned they put it through again.
That one was also returned. I had to close my bank account because of Identity theft and I forgot to notify them. I didn't hear from them or get anything in writing, so the next month I went to make a payment-realized I needed to change my payment info. I was oblivious that that payment was presented twice and declined in March.
It is now October and a tow truck came to my house and told me I was being repossessed. He had no paperwork, I received nothing in writing from WFDS, but I was threatened-give me your car or I will call the Sheriff. I was dazed and confused-I never had any trouble with the law before and I didn't know what to do. The whole thing seemed sketchy but I called WFDS after the tow truck took my car.
They said it was too soon to make a deal with them since they had not received the "Paperwork" yet. I said I didn't get to see any paperwork at all. they told me to check back in a few days.
I have been calling daily for 2 weeks and I have gotten no where.I have a highly sought after car in mint condition and I feel like they wanted to take it to turn it again (after 3 years of payments from me!)
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: Let the company propose a solution.
I didn't like: Unwillingness to deal, Corporate policy, Bureaucracy.