Wells Fargo Dealer Services - Suggested Corrections
I was not able to find a place to communicate to Wells Fargo Dealer Services directly, so here we go.
I called just to get lienholder information. I had to give my SSN three times--once to the automated system, another time to the operator, and lastly to the title representative.
I object to the system reading my SSN back to me aloud; I wish it would have just done the last four digits.
It doesn't make sense to have to be validated by an operator; he should have just figured out what I needed and forwarded my call. And it gets tiring being validated so many times, especially after waiting.
Reason of review: Poor customer service.
Location: Columbia, Maryland
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