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I was not able to find a place to communicate to Wells Fargo Dealer Services directly, so here we go.

I called just to get lienholder information. I had to give my SSN three times--once to the automated system, another time to the operator, and lastly to the title representative.

I object to the system reading my SSN back to me aloud; I wish it would have just done the last four digits.

It doesn't make sense to have to be validated by an operator; he should have just figured out what I needed and forwarded my call. And it gets tiring being validated so many times, especially after waiting.

Reason of review: Poor customer service.

Location: Columbia, Maryland

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