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Update by user Oct 11, 2019

Resolved favorably.

Update by user Feb 25, 2013

Interesting. Anyway update since I was angry when I wrote this and it doesn't make a lot of sense.

I was out of work for 10 months prior to missing the payments at the end of 2012. It was not a choice and its sad that people automatically, people...

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#1312080

Well il keep it short.. i was 1 month behind and made a payment for 3 months advance.

The lady decided to rudly ask me why should we wait for our money.. i told the lady i made a 3 months pmts just waiting for the online process to complete.. so i told the lady f it.. il burn the *** car and have u repo it from the street..

since i dont care about my credit score and u will lose every *** thing.. the supervisor james took over the call and said he is sorry for this and resolve it...

truth is u cant be nice to well fargos.. the nasty you are and pmts is coming thru you good...

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#386143 Review #386143 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

Buyer Beware

Missed payment posted to both co-signer and account holder - But was it explained to ask for a deferment vs. A "Promise to Pay"? My daughter has made all her payments and the one payment she missed, she thought she was exempt from after a conversation with a Wells Fargo Rep in November, but apparently, she had to ask specifically ask for a "deferment." You have to know to ask. I was not on the phone and this issue is now effecting both credit files, EVENTHOUGH, the car was paid in full 30 days later, WELLS FARGO will not budge. Buyers, look for creditors that will work with you and explain to young adults ALL OF THEIR Options.

User's recommendation: Buyers, look for creditors which work with you and explain all of your options when you call them, especially in a pandemic.

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#3287543 Review #3287543 is a subjective opinion of poster.
Pros
  • Ease of financing
  • Easy to get a loan
Cons
  • Interest rate
  • Customer service which does not explain all options
Preferred solution
Remove the missed payment from both credit bureau accounts.
New Reviewer

Just not professional people to deal with at any level. When trying to resolve issue they said they would ruin my life and come after me and my annuities to get paid. Car was stolen told by WFDS they were going to retrieve. Never did or notify me that their intent...
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#3254491 Review #3254491 is a subjective opinion of poster.
Location
Struthers, Ohio
Cons
  • Bad attitude with csutomer service collections
Loss
$12
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Dealer reserve statements

Please email me a copy of the dealer reserves statements for October 2021 for Dealer# 69305 and Dealer# 92198. I don't have a good number to reach anyone for dealer services to talk to them. Thank you so much, Debbie
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#3157381 Review #3157381 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
New Reviewer

Horrible customer service

1.0
I called to speak to a representative and when someone finally answered, she was talking to people in the background using profanities. I kept saying hello but she never responded to me. She just kept talking to whoever was there. Waste of my time!
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#3124475 Review #3124475 is a subjective opinion of poster.
Location
New York, New York

Car payoff

The customer service rep that I spoke to was very helpful. I'm just anxious to get my car paid off with you guys because this has been like going on for over a month. You lost a check so now they're resending you a new check and I'm hoping that it goes through but for some reason I don't feel too optimistic about that. I
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#3072279 Review #3072279 is a subjective opinion of poster.
Location
Farmington, Connecticut
Loss
$600
Preferred solution
Let the company propose a solution

Difficulty getting my answrt

I paid my auto loan off this week and the teller advised me to contact Wells Fargo Dealer Services to verify that it was paid off. Please confirm the payoff. Thank you.
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#3040230 Review #3040230 is a subjective opinion of poster.
Location
Sacramento, California
New Reviewer

Greenwood Ford made unauthorized Credit calls including one to Wells Fargo

2.0
They did not answer the question on when they received the Credit Request (protecting the dealer?). Instead, they said, "Get a lawyer!"

User's recommendation: Wells Fargo Bank has been under U. S. Government Scrutiny, maybe they should look at this division of the company?

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#3036352 Review #3036352 is a subjective opinion of poster.
Location
Bowling Green, Kentucky
Cons
  • Would not give an answer to a question said get a lawyer
Preferred solution
Let the company propose a solution
New Reviewer

Credit score

Our credit report from Wells Fargo Dealer Services is incorrect as reported on TransUnion. American Insurance paid the outstanding balance of 2500 plus over two months ago.
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#2723669 Review #2723669 is a subjective opinion of poster.
Cons
  • Rude behavior
Preferred solution
Update out credit record to PAID IN FULL

Lien Release

I need a lien release for my vehicle. Donna K. Layton, 4557 Reese Dr., Wellsville, Ks. 66092 VIN # 5gaev23dx9j114081. 2009 Buick Enclave
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#2669937 Review #2669937 is a subjective opinion of poster.
Location
Mayetta, Kansas

Compliment an employee of Wells Fargo

4.0
I am a retired Air Force General officer, and the former President and CEO of two global billion dollar companies (ITT WorldCom and Interdigital) I believe I am qualified to render an opinion about a Wells Fargo employee whom I judge to have great managerial potential. This employee, Claudia Rodriguez, is employed at your Murphy, Texas branch office. She is smart, personable extremely intelligent and most important; gets the job done. Despite the fact that I caused most of the problems she fixed, you would never know it.
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#2650936 Review #2650936 is a subjective opinion of poster.
Location
Carrollton, Texas

RECIEVE DOCUMENTATION OR EMAIL OF CHARGE OFF ACCOUNT

GOOD MORNING, I AM TRYING TO RECIEVE DOCUMENTATION OF THE 2018 CHARGE OFF ACCOUNT FOR A HYUNDAI SONATA PURCHASED IN 2018. THIS VEHICLE WAS PURCHASED UNDER MY NAME AND IM AM TRRYING TO CLEAR OR COME UP TO DATE WITH THE ACCOUNT TO ADDRESS MY CREDIT ISSUE. ANY DOCUMENTATION WOULD BE NICE..THANK YOU. R/S RASHAUD DRAYTON
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#2595621 Review #2595621 is a subjective opinion of poster.
Location
Virginia Beach, Virginia

Release my car title

Why do you still have my car title after years of being paid off? I've contacted a lawyer to try to resolve thisthissinightmasituation

User's recommendation: Make sure you get your title in a timely manner.

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#2575821 Review #2575821 is a subjective opinion of poster.
Location
Houston, Texas

Question

3.0
I paid my car note off in February, and on my credit it shows as if I didn't pay. I would like someone to let me know what's going on.

User's recommendation: Keep up with your creditors.

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#2515865 Review #2515865 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

Trying to pay my car payment

No one answered. No automated system either. All I heard was my voice. This is insane. Trying to get your bill paid should not be this hard
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#2504787 Review #2504787 is a subjective opinion of poster.
Location
Newton, North Carolina

I owe a past due account and would like to settle up to get it off my credit report

I owe a past delinquent account and want to make settlement agreement I only have 518110xxxxxx I want off my credit report Lyle Hamm 23867 State Route 12 Watertown, NY 13601 Phone: 315-786-****
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1 comment
#2011309

YOU were late on a payment and its correct. Therefore, it stays on your credit report.

If you don't want bad things on your report, simple process. PAY YOUR BILLS ON TIME!

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#2469417 Review #2469417 is a subjective opinion of poster.
Location
Watertown, New York

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