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Setting up online auto pay was impossible because of a previous account set up. After 3 1/2 hours on the phone with 4 employees, we decided to just write a check every month. The monthly statements reminders stopped, even though we DID NOT opt out of paper statements....
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Anonymous
john

it sounds like it's time for wf collection team to turn auto dialer

Anonymous
Anonymous

In other words...you failed to make a payment. You can make whatever excuse you want...bottom line...it's YOUR account, YOU are an adult and its up to YOU to make your paymen...

2.6
I liked
  • Interest rate offered
I didn't like
  • Customer service
#1171249
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Wells Fargo Dealer Services - Wait time

I’m now 27 minutes on hold after waiting 17 minutes on hold before being “dropped”. Nobody should have to hold for a half hour..... and counting!
3.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
#1162165
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Husband and I bought a 2010 Ford Escape in 2012 all payments were made on time until August of 2017 of which I called them asked if I could make an interest Payment and they said I could and I paid the amount requested. Then September came up, we found our self in a...
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Anonymous
john

replying to commentyou are an adult company employee and its your job to tell wf is to big to fail and we don't care . pay your bill or we will turn on the auto dialer to get ...

Anonymous
Anonymous

Cutting they all your words attempting to paint yourself as a victim, you failed to make payments on time and you had no income with which to make payments. They are NOT your...

#1160732
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NEVER use WellsfargoBank dealership services. So I paid off my other jeep, and they were supposed to issue me a check because they took my last payment when they werent supposed to. Apparently they sent out a check to a TAP BANK , NO IDEA WHAT BANK THIS IS !!!!!!!!!!!...
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#1151995
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It has happen shortly after we bought the car last year in 2016. You cant get anywhere with them. They deferred they claim but it was the amount they was going to defer. They wont do it again. They call and call. I dont answer anymore because i am tired of explaining....
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Anonymous
Anonymous

In other words, YOU did not carry the REQUIRED insurance and it's all THEIR fault, right???

#1123571
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WFDS claims that i dont have insurance in my car eventhough I have full coverage since day 1 when I got the vehicle from the dealership. I sent them a copy of insurance cards, agent info and all the paperworks and still charge my account for additional 400 some dollars...
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Anonymous
Anonymous

This makes no sense! Are you positive you have FULL COVERAGE insurance in the amounts they require? What did they tell you was wrong with the insurance coverage you already ...

1.0
#1120520
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I traded in my Wells Fargo Dealer Services financed vehicle for a new vehicle financed with a lower rate through a different bank. The day I bought my new car, I cancelled the extended warranty on the old vehicle with the anticipation of receiving a refund of almost...
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Anonymous
Anonymous

They ripped me off too. Total con artists

Anonymous
Anonymous

Since you're a self appointed expert on banking regulations, please tell us all about these "unethical" business practices.

1.7
I liked
  • That i could make payments online
I didn't like
  • Lies and incompetency
  • Each customer service rep gives a different answer
  • Interest rate
#1101007
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I recently attempted to refinance my car loan which is through wellsfargo dealerservices. I've been paying on my loan for two years with two late payments due to me being out of a medical leave. Other than that, I haven't been late. This is my first car loan so the...
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h.kitchener
h.kitchener

You sound like a youngster so welcome to the real world. A world where late payments mean a reduced ability to get credit or get it at a reasonable rate. Your credit rating ha...

#1100238
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I had my car fiananced through this *** hole. They are the most unprofessional finance company I've ever went through. You know it isn't right to call and harass your customers 3 times a day. You make arrangements with this company and it still isn't good enough. I...
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Anonymous
Anonymous

looks like anonymous works formwells Fargo he’s on every comment. Reveal yourself Wells Fargo employee.

Anonymous
Anonymous

Wells Fargo also penalizes people for paying their payments in advance with the interest and then charging them interest again on the pre paid months which includes the princi...

1.0
#1082153
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Contact Wells Fargo Dealer Services

Mailing Address:
Wells Fargo Operations Center
MAC #N9777-111 P.O. Box 5277
Sioux Falls, SD 57117-5277
Phone:
(800) 289-8004
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Wells Fargo Dealer Services Products and Services

All Wells Fargo Dealer Services Products
My account is "not being found" after a being a customer for 6 years, when I call they try transferring me to a department that is not only not open- every representative says they have different hours. They are RUDE, I have recorded all phone calls to show the...
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Anonymous
Anonymous

Why all the contact? Kh, I see...you want special arrangements, want to pay late or play the "lets change the due date" game. People who pay their bills ON TIME, never hear ...

1.0
#1073230
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