Bernadette C Cbp

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Verified Reviewer
| map-marker Riverside, California

Paperwork that loan is paid

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I'm still showing an outstanding debt owed to Wells Fargo dealer services that I paid off in 2021, , I have the Title to the car in my possession so what is going on? This is affecting my credit score stating my payment history is unsatisfactory? Don't do car purchases with Wells Fargo or Honda dealership
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Preferred solution: I just stated clear my debt paid as if 2021

Anonymous
map-marker Denver, Colorado

Wells fargo auto what a joke

I got an auto loan with Wells Fargo on Easley SC. For a 2018 Nissan Rogue.

I purchased the car last January 2021. My cousin cosigned for me. She passed away in March 2022. I sent a cashier check for the full payoff.

Then suddenly come may after my cousin had passed away. They started sending out past due letters to her address and calling me 5 times a day trying to say I was behind on payments. Even though my bank statement showed they got the money. I got the paperwork in saying paid in full .

her name removed from the loan.. They started saying they never received the money. Even though I faxed them proof. Then night before last they had their recovery company sneak out and steal my car in the middle of the night.

I have being on phone with them numerous departments trying to locate it do at least I can get my personal stuff and the car and I have being given the run around and told to call back. Then when I went today to the recovery lot to get my car and personal items they wouldn't let me go in without them getting my FOB. when I explained to the woman the car is stolen she goes not our problem you deal with the bank we only get what they sent us out after

I got an auto loan with Wells Fargo on Easley SC. For a 2018 Nissan Rogue.

I purchased the car last January 2021. My cousin cosigned for me. She passed away in March 2022. I sent a cashier check for the full payoff.

Then suddenly come may after my cousin had passed away. They started sending out past due letters to her address and calling me 5 times a day trying to say I was behind on payments. Even though my bank statement showed they got the money. I got the paperwork in saying paid in full.

her name removed from the loan.. They started saying they never received the money. Even though I faxed them proof. Then night before last they had their recovery company sneak out and steal my car in the middle of the night.

I have being on phone with them numerous departments trying to locate it do at least I can get my personal stuff and the car and I have being given the run around and told to call back.

Desired outcome: Car back plus a full refund

Update by Christine ky

Jul 01, 2022 7:30 pm EDT

Well here I go again. Wells Fargo an employee name Corina, sweet girl was trying to work with me to get my car back. I told her my attorney and I would agree to try to stop payment on that cashiers check and sent out another one if my car was returned today or by Tuesday. She tried to help me do that but the redemption dept said no!

They want more money now. I called them and the girl was so rude kept telling me she wanted over 18000 now before they would give back the car because they didn't receive the money and I go my bank statement shows you did. She felt out refused to work with me to give back my car even though I had proof it was paid off and everything. So now they are going to be taking my car to the auction to auction it off for whatever they can get out of it.

I told her she would be hearing from my attorney for a major lawsuit.

They don't care, they have being caught setting up false bank account to steal peoples money plus numerous other law suits against them. Its all over the internet on how many times they are being sued and here comes them another one.

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Loss:
$18000
Pros:
  • Dont do business with wells fargo auto
Cons:
  • Unprofessionalism

Preferred solution: my car back and a full refund of the payoff I sent that they claimed they never got

Andrew D Ads

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Verified Reviewer
| map-marker Struthers, Ohio

The worst

Just not professional people to deal with at any level. When trying to resolve issue they said they would ruin my life and come after me and my annuities to get paid.

Car was stolen told by WFDS they were going to retrieve. Never did or notify me that their intent changed. Paid on it another 16 months till DMV who I had contacted to investigate said they were not answering their inquiries. 3 months after I stopped payments they decided to repo?

Came to the house told them where they left it at impound. Called they took 6 days to figure out their mistake that they never retrieved vehicle . Was listed in credit as missed 180 days then repo then charge off. If was repo under Ohio state law never sent a default letter .

Obliviously never a repo and buried claim. Learned later I had right to retrieve car . Fully insured with GAP insurance till I stopped payments.

At any time they could have resolved from start by not burring their head and admit they made the mistakes. Heard stories later of similar cases and actually ran into someone who claimed they did similar to them and never addressed issue responsibly

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Loss:
$12
Cons:
  • Bad attitude with csutomer service collections

Preferred solution: Full refund

User's recommendation: Stay away and lawyer up as soon as first sign of their negligence appears

1 comment
Sarah G Xzq

Okay I find it insanely hard to believe that you were told by someone at Wells Fargo that they would RUIN YOUR LIFE and come after you. If someone did in fact say that, then you should have called WF , made a complaint that agent "who ever" stated they would ruin your life if you didn't pay.

Do you know who it was you spoke to that actually said that? Do you remember day and time because all calls at WF are recorded so they can absolutely go back and review the call. If your vehicle was stolen, did you file a police report? WF will NOT search for your car if it was stolen nor are they responsible for informing the ins co or police.Its not their job to do that; if you didn't report it to the police or let your insurance company know, it does not matter if you don't physically have the vehicle, you are still responsible to make those payments until either at a ZERO balance OR again if you filed a report and a claim to your ins Co, the ins Co will kick in and typically they will pay it off in full and if not full amount, that's when the Gap ins comes in.

So assuming you did all that with making a report and putting a claim in to your ins Co, if the loan was "paid off early" you would have received a refund for the GAP ins depending on how far you were into the loan, is how they determine the specific amnt to give back to you for the GAP ins. Also if you had any service warranties on the loan, the dealership where you got the vehicle at, you would have had to notify them as well and you would have received a refund BUT it could also be applied to your loan which means the amnt left on the loan would decrease by what ever amnt the service warranty was.

I realize this complaint is submitted a year or 2 ago but i still wanted to comment. A lot of people think that because they don't have the vehicle in their possession, that they don't need to pay the monthly payments, you still have to.

Stephine C

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Verified Reviewer

Buyer Beware

Missed payment posted to both co-signer and account holder - But was it explained to ask for a deferment vs. A "Promise to Pay"? My daughter has made all her payments and the one payment she missed, she thought she was exempt from after a conversation with a Wells Fargo Rep in November, but apparently, she had to ask specifically ask for a "deferment." You have to know to ask. I was not on the phone and this issue is now effecting both credit files, EVENTHOUGH, the car was paid in full 30 days later, WELLS FARGO will not budge. Buyers, look for creditors that will work with you and explain to young adults ALL OF THEIR Options.
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Pros:
  • Easy to get a loan
  • Ease of financing
Cons:
  • Customer service which does not explain all options
  • Interest rate

Preferred solution: Remove the missed payment from both credit bureau accounts.

User's recommendation: Buyers, look for creditors which work with you and explain all of your options when you call them, especially in a pandemic.

Jaleesa Bsn
map-marker New York, New York

Horrible customer service

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I called to speak to a representative and when someone finally answered, she was talking to people in the background using profanities. I kept saying hello but she never responded to me. She just kept talking to whoever was there. Waste of my time!
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Debbie C Iap

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Verified Reviewer
| map-marker Albuquerque, New Mexico

Dealer reserve statements

Please email me a copy of the dealer reserves statements for October 2021 for Dealer# 69305 and Dealer# 92198. I don't have a good number to reach anyone for dealer services to talk to them. Thank you so much, Debbie
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Gerald D Qox
map-marker Bowling Green, Kentucky

Greenwood Ford made unauthorized Credit calls including one to Wells Fargo

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They did not answer the question on when they received the Credit Request (protecting the dealer?). Instead, they said, "Get a lawyer!"
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Cons:
  • Would not give an answer to a question said get a lawyer

Preferred solution: Let the company propose a solution

User's recommendation: Wells Fargo Bank has been under U. S. Government Scrutiny, maybe they should look at this division of the company?

Anonymous
map-marker Farmington, Connecticut

Car payoff

The customer service rep that I spoke to was very helpful. I'm just anxious to get my car paid off with you guys because this has been like going on for over a month. You lost a check so now they're resending you a new check and I'm hoping that it goes through but for some reason I don't feel too optimistic about that. I
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Loss:
$600

Preferred solution: Let the company propose a solution

Anonymous
map-marker Sacramento, California

Difficulty getting my answrt

I paid my auto loan off this week and the teller advised me to contact Wells Fargo Dealer Services to verify that it was paid off. Please confirm the payoff. Thank you.
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Lynn H Qgz

Credit score

Our credit report from Wells Fargo Dealer Services is incorrect as reported on TransUnion. American Insurance paid the outstanding balance of 2500 plus over two months ago.
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Cons:
  • Rude behavior

Preferred solution: Update out credit record to PAID IN FULL

Anonymous
map-marker Carrollton, Texas

Compliment an employee of Wells Fargo

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I am a retired Air Force General officer, and the former President and CEO of two global billion dollar companies (ITT WorldCom and Interdigital) I believe I am qualified to render an opinion about a Wells Fargo employee whom I judge to have great managerial potential. This employee, Claudia Rodriguez, is employed at your Murphy, Texas branch office. She is smart, personable extremely intelligent and most important; gets the job done. Despite the fact that I caused most of the problems she fixed, you would never know it.
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Anonymous
map-marker Mayetta, Kansas

Lien Release

I need a lien release for my vehicle. Donna K. Layton, 4557 Reese Dr., Wellsville, Ks. 66092 VIN # 5gaev23dx9j114081. 2009 Buick Enclave
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Anonymous
map-marker Virginia Beach, Virginia

RECIEVE DOCUMENTATION OR EMAIL OF CHARGE OFF ACCOUNT

GOOD MORNING, I AM TRYING TO RECIEVE DOCUMENTATION OF THE 2018 CHARGE OFF ACCOUNT FOR A HYUNDAI SONATA PURCHASED IN 2018. THIS VEHICLE WAS PURCHASED UNDER MY NAME AND IM AM TRRYING TO CLEAR OR COME UP TO DATE WITH THE ACCOUNT TO ADDRESS MY CREDIT ISSUE. ANY DOCUMENTATION WOULD BE NICE..THANK YOU. R/S RASHAUD DRAYTON
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Anonymous
map-marker Houston, Texas

Release my car title

Why do you still have my car title after years of being paid off? I've contacted a lawyer to try to resolve thisthissinightmasituation
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User's recommendation: Make sure you get your title in a timely manner

Anonymous
map-marker Charlotte, North Carolina

Question

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I paid my car note off in February, and on my credit it shows as if I didn't pay. I would like someone to let me know what's going on.
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User's recommendation: Keep up with your creditors.

Starling Fpo

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Verified Reviewer
| map-marker Newton, North Carolina

Trying to pay my car payment

No one answered. No automated system either. All I heard was my voice. This is insane. Trying to get your bill paid should not be this hard
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