Setting up online auto pay was impossible because of a previous account set up. After 3 1/2 hours on the phone with 4 employees, we decided to just write a check every month. The monthly statements reminders stopped, even though we DID NOT opt out of paper statements....Read more
Wells Fargo Dealer Services - Wait time
I’m now 27 minutes on hold after waiting 17 minutes on hold before being “dropped”. Nobody should have to hold for a half hour..... and counting!
Husband and I bought a 2010 Ford Escape in 2012 all payments were made on time until August of 2017 of which I called them asked if I could make an interest Payment and they said I could and I paid the amount requested. Then September came up, we found our self in a...Read more
NEVER use WellsfargoBank dealership services. So I paid off my other jeep, and they were supposed to issue me a check because they took my last payment when they werent supposed to. Apparently they sent out a check to a TAP BANK , NO IDEA WHAT BANK THIS IS !!!!!!!!!!!...Read more
It has happen shortly after we bought the car last year in 2016. You cant get anywhere with them. They deferred they claim but it was the amount they was going to defer. They wont do it again. They call and call. I dont answer anymore because i am tired of explaining....Read more
WFDS claims that i dont have insurance in my car eventhough I have full coverage since day 1 when I got the vehicle from the dealership. I sent them a copy of insurance cards, agent info and all the paperworks and still charge my account for additional 400 some dollars...Read more
I traded in my Wells Fargo Dealer Services financed vehicle for a new vehicle financed with a lower rate through a different bank. The day I bought my new car, I cancelled the extended warranty on the old vehicle with the anticipation of receiving a refund of almost...Read more
I recently attempted to refinance my car loan which is through wellsfargo dealerservices. I've been paying on my loan for two years with two late payments due to me being out of a medical leave. Other than that, I haven't been late. This is my first car loan so the...Read more
I had my car fiananced through this *** hole. They are the most unprofessional finance company I've ever went through. You know it isn't right to call and harass your customers 3 times a day. You make arrangements with this company and it still isn't good enough. I...Read more
My account is "not being found" after a being a customer for 6 years, when I call they try transferring me to a department that is not only not open- every representative says they have different hours. They are RUDE, I have recorded all phone calls to show the...Read more
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