The company does not take responsibility for their screw up. Poor excuses and sorry management, specially having to deal with the office of the president.
I am not happy and I am pissed I even tried to get them to refi an application.
I will never recommend them or do business, ever, with them.
Little by little wellsfargo and their extension are loosing business. Well deserved. Now my credit report is fixed but it has been a torture to go through this with them.
It is best that it didn't work out, truly would have only had to deal with more running around and BS.