I have been making a car payment for almost over 6 years...yes they got me good with a high interest rate. I have called and spoke to a represtative to get my payment date moved.
I explained that only get paid on the 1st. They said I could'nt because I was binded to that payment date. So over the years I have made a payment on the 1st.. This has been a hardships since my husband passed.
I always thought that they were there to assit their customers, without customers you lose $$. They got RICH off me, I guess to pay their Law Suits they have to recover that money somewhere RIGHT..
I have also requested all my payment dates and never received a reply. I was instructed to all let the better bussiness bureau :)
Reason of review: changing date of payment in the past.
Preferred solution: waive all late fee's .
I didn't like: Poor communication.