Submit ›
or
1.4 Based on 87 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Ease of financing 2
    • Phone representatives 2
    • Rude and lying representatives 2
  • Customers don't like
    • Customer service 15
    • Incompetent staff 8
    • Poor management of account 7
Advanced
search
loading...
More Less

The insurance department refuses to talk to the other departments, and the Collections dept. in Hoffman Estates aspires to become the ghetto-est loan servicer in the land. Even if you're payments are on time, they will call you at work, they will call you at church, they will call your relatives and "people that know you well". Yesterday the guy from Hoffman Estates (his Mexican accent was too thick I didn't hear his name) wouldn't let me... Read more

Was this review helpful? 0 0

Wells Fargo cashed 3 of my car payment checks and never credited my account despite my bank sending them copies of my bank statements. They claim that they never got them. Now i get daily harassing phone calls and NO mail from them. My credit has been ruined, needless to say.

Add comment

One day out of the blue I found out that 3 of my payments were never credited to my loan because they came out of another checking account. Despite mailing the check with my payment coupon, i was told that WFDS could not match up my cashed checks with my loan from WFDS. My bank faxed them 4 times per THEIR request showing the highlighted items where the payments were taken out of the account. They claimed that they never received tbe faxes. I... Read more

Was this review helpful? 0 0

I was not able to find a place to communicate to Wells Fargo Dealer Services directly, so here we go. I called just to get lienholder information. I had to give my SSN three times--once to the automated system, another time to the operator, and lastly to the title representative. I object to the system reading my SSN back to me aloud; I wish it would have just done the last four digits. It doesn't make sense to have to be validated by an... Read more

Was this review helpful? 0 0

My vehicle was repossessed on sept 6 i was told that it would cost $1700 to get it back and after the Sept 20th itwould cost more so i paid $2097.00 sent by western union on the 18th and today they say its at the auction and that it would cost more money help me please.

Add comment

I currently have an auto loan through wells fargo. Conveniently they are not sending me a bill through the mail and I never signed up for online payments. This is the 2nd time now payment is late because of this. After speaking to customer service their response is to check with the post office as to why I am not receiving the bill! Assured me they were sent through the mail and I have not received either bill to date. I can't help but think... Read more

Was this review helpful? 0 0

I fell behind my payments of a 2010 chevy cobalt. Due to illness and in the hospital. I had deferred payment. Also paid late charges when i could make my payments. But wells fargo dealer services is really nasty. They waited until I almost had this car paid off and then repossed it. Thats really dirty on there part. Not good customer service at all. Read more

Was this review helpful? 0 0

Always paid my late fee every time i was late. But when i would to a rep they would say i have late fees Read more

Was this review helpful? 0 0

first i get a letter saying payment is rejected. go online and everything looks ok. no late payment issues. try to call customer service and enter a mess of numbers and then put on hold for 15 minutes and have to listen to "if you can hold for just one more moment...." thirty times until i finally hung up the phone. how can a human being deal with a company like this. I had to take a crappy 4.5% loan at the Toyota dealer so we could escape... Read more

Was this review helpful? 0 0

hi my name is the dwonn brown I was away on the road and really found out that my girl Marshay West late on her paymentI recently made her late payment and asking to remove the late fees off of my credit please I was in the process of buying a house and this affected my score drastically... my address is 2055 Central Avenue Highland California 92346 the last of my social is 9412 my date of birth is 1217 1983 my phone number is 909-683 7034 the... Read more

Was this review helpful? 0 1
Did not find what you were looking for?
 
×
You are reading about Wells Fargo Dealer Services.
Filing a new complaint about
×