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1.5 Based on 112 reviews
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I have been fighting with Wells Fargo dealer services over a car title since June 20 I have been lied to by them so many times! Stay away from them if possible!

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I can't believe how bad this company is. I had to see if anyone was dealing with them as badly as I have been and was shocked to see so many they mistreat!!! They are trying to repo my car saying I'm over 90 days late. It all started with insurance. First they said I didn't carry it then it turned into not carrying collision. What?!? Of course I did. After MANY attempts someone was supposedly going to take care of. I asked for a number to call... Read more

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The customer service is horrible. First, shortly after we bought the car they demanded we prove insurance (which we had), we submitted our insurance via fax several times to the number they supplied and we kept getting letters and calls that we were going to have to reimburse them for $800 since we hadn't submitted anything. Our insurance rep told us he has had several issues with them with other clients as well. Finally on the fifth/sixth time... Read more

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they have no compassion , i got a auto loan through them , everything was good , then until i came down with a very serious life threatening illness and was out of work , they started calling and hounding me when my payment was 2 weeks late , i explained to them my situation buy they had no campassion and were ice cold and could care less , they had 3 or 4 different people calling a day and i would have to explain the same thing over and over to... Read more

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I always made my auto loan payments online so I went online to do my payment and after numerous attempts of not being able to because of an error that kept popping I had to call to make my payment. After waiting on hold for half an hour, I finally got a representative on the phone who told me I had to be transferred to my account manager because after three insufficient funds occurrences in a year I would no longer be able to make my payments... Read more

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Told me my reason for needing a deferement didn't qualify. I have NEVER requested a deferement. I have NEVER even been late on my payment. They had the AUDACITY to get all in my business as to why I needed one when I gave them enough information. And they STILL declined it. Horrible customer service experience. I can't wait to refinance!!!!!

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I use Wells Fargo as my bank also. They ran a payment for $706 without any permission at all from me draining my checking account to $0. My actual payment is normally $840. I never set up auto payments or arranged this payment at all. They did it the night before thanksgiving so it would be 4 days before I could contact anyone about it. If this is not 100% ILLEGAL I don't know what is. Read more

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I sent a payoff to Wells Fargo which was lost. A new check was issued once it was confirmed that the first check had not been cashed. Customer Service folks were rude and not authorized or able to help, poor training, poor empathy and/or critical thinking skills. Anyway - the interest charged added up to $244 even though they had a letter from my escrow company verifying that a check had been sent, lost and re-sent. I advise anyone using this... Read more

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I mailed a check requesting the overage be applied to the principal. Soon after I received a call from a very rude man stating I had not paid my bill. They applied the entire check to the principal.

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They are very rude when it comes to customer service. Read more

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