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I traded in my Wells Fargo Dealer Services financed vehicle for a new vehicle financed with a lower rate through a different bank. The day I bought my new car, I cancelled the extended warranty on the old vehicle with the anticipation of receiving a refund of almost...
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Anonymous
Anonymous

Since you're a self appointed expert on banking regulations, please tell us all about these "unethical" business practices.

1.7
I liked
  • That i could make payments online
I didn't like
  • Interest rate
  • Each customer service rep gives a different answer
  • Lies and incompetency
#1101007
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I recently attempted to refinance my car loan which is through wellsfargo dealerservices. I've been paying on my loan for two years with two late payments due to me being out of a medical leave. Other than that, I haven't been late. This is my first car loan so the...
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h.kitchener
h.kitchener

You sound like a youngster so welcome to the real world. A world where late payments mean a reduced ability to get credit or get it at a reasonable rate. Your credit rating ha...

#1100238
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I had my car fiananced through this *** hole. They are the most unprofessional finance company I've ever went through. You know it isn't right to call and harass your customers 3 times a day. You make arrangements with this company and it still isn't good enough. I...
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Anonymous
Anonymous

YOU MAKE ME LAUGH!!! What isn't right is YOU not making YOUR payments on time. YOU signed a contract which required them to fund your purchase...and...required YOU to make ...

1.0
#1082153
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Wells Fargo Dealer Services Auto Loan Review

Wells Fargo Dealer Services
#991231
1.3
Details
Worst customer service ever. Bounced around to several different departments over the course of 4 days. Lied to. Told many different forms of information. They misplaced my car payment. Said they didn't know where it was. Took 4 days for them to credit it back to my loan. Repossessed my car due to the misplaced payment. Ridiculous. Will be closing my personal bank account with them as well
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Short Review on December 06, 2016

Wells Fargo Dealer Services
#967897
1.0
Details
I have been fighting with Wells Fargo dealer services over a car title since June 20 I have been lied to by them so many times! Stay away from them if possible!
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Short Review on November 28, 2016

Wells Fargo Dealer Services
#962868
1.4
Details
Told me my reason for needing a deferement didn't qualify. I have NEVER requested a deferement. I have NEVER even been late on my payment. They had the AUDACITY to get all in my business as to why I needed one when I gave them enough information. And they STILL declined it. Horrible customer service experience. I can't wait to refinance!!!!!
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website

Short Review on November 18, 2016

Wells Fargo Dealer Services
#957360
I mailed a check requesting the overage be applied to the principal. Soon after I received a call from a very rude man stating I had not paid my bill. They applied the entire check to the principal.
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My account is "not being found" after a being a customer for 6 years, when I call they try transferring me to a department that is not only not open- every representative says they have different hours. They are RUDE, I have recorded all phone calls to show the...
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Anonymous
Anonymous

Why all the contact? Kh, I see...you want special arrangements, want to pay late or play the "lets change the due date" game. People who pay their bills ON TIME, never hear ...

1.0
#1073230
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2 years I got an auto loan it was a very high interest rate (over 16%) at the time I was healthy and thought I could handle the payments. since then I had medical problems and several surgerys,I've lost some of my income. I've made all the payments to date but it...
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offconsumerpissed
offconsumerpissed

Come on. If you are really 68, you should have had enough common sense two years ago to not sign up for a 16% (?!?!?) auto loan. This isn't Wells Fargo fault. It's yours.

Anonymous
Anonymous

YOU HAVEN'T BEEN TAKEN ADVANTAGE OF!The APR is governed by YOUR credit reputation. Nobody forced you to accept that APR...you could have said "no" and walked away. Instead y...

2.2
I liked
  • Was never happy but need the vehicle
I didn't like
  • Interest rate
#1071474
Reply to reviews
I called wells fargo to try to get to the deferment dept. after getting transferred 3 times I was not told the correct info, so I had to call back go back thru 3 dept to get to the right one then told don't take debit or credit it had to be a check, so I had to call...
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Anonymous
Anonymous

OH POOR BABY!!!Guess what Einstein, they have thousands of customers who NEVER have any problems with them because unlike you, they pay their bills on time! They agreed to fu...

#1040013
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After paying to get my car out of repossession, i asked to make sure there were no other fees associated with it. I was told no. 1 year later almost to the day, a $110 and $100 charge is put on my account, and for over a month nobody could tell me where it was from or...
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1.0
#1020850
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I used to have an account with Wells Fargo years ago and due to a very unpleasant encounter with one of their so-called customer service reps, I pulled my entire account from them. Unfortunately I bought a car from a dealer that uses Wells Fargo Dealer Services and got...
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#1018224
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They do this all the time, I worked at the office in Owings Mills MD and they would do horrible things in collections; They violated Responsible lending laws, called customers and demanded payment at the end of the month, they call and harrassed customer to pay so that...
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Anonymous
Anonymous

SO TELL US LEGAL EXPERT...Exactly what laws are they, as a first party collector, are they violating? Please tell us all, since you are so, so knowledgable! Serial deadbeats...

#1008147
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I had a payment go that I made on November 19. That they said they never got. Which was true. So I called money and they never received it either. I faxed Wells Fargo proof of payment and they had the nerve to tell me they cannot do anything because the recieve code...
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Anonymous
Anonymous

I worked for Wells Fargo Dealer Services for ten years, they lied cheated broke Federal lending laws with loans. I am in the process of getting a list of ppl they did this to...

1.0
#1004318
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